Shipping policy

This is the English translation of your Shipping Policy. I have formatted it to be clear and professional, ensuring it aligns with international e-commerce standards.

Shipping Policy

Merotec Official Online Store (hereinafter "the Company") aims to provide our customers with a smooth and reliable shopping experience. This Shipping Policy explains the shipping process, terms, and responsibilities for products ordered through our online store (hereinafter "the Service").

Please read this policy carefully before placing an order.

1. Shipping Overview

Shipping Destinations: We ship within Japan and to select international regions (available to confirm at checkout).
Delivery Time: Varies based on order processing, destination, and selected shipping method. These are estimated times and are not guaranteed.
Shipping Costs: Calculated based on the order's weight, destination, and shipping method. Costs are displayed at checkout and in the order confirmation email.
Carriers: We use reliable carriers such as Japan Post, Yamato Transport, UPS, etc.
All shipments are processed utilizing the Shopify platform.

2. Order Processing

Processing Time: Orders are typically processed within 2–3 business days after payment confirmation. This may be extended during peak seasons or special circumstances.
Order Confirmation: You will receive a confirmation email once your order is accepted. If you notice any errors in the details, please contact us immediately at contact@merotec.me.
Changes & Cancellations: In principle, orders cannot be changed or cancelled once finalized. However, if the order is still being processed, we may be able to assist if contacted within 24 hours of purchase.

3. Shipping Methods & Estimated Delivery Times

Domestic Shipping (Japan)

Standard Shipping: 3–5 business days
Express Shipping: 1–2 business days (additional fees may apply)

International Shipping

Standard Shipping: 7–14 business days
Express Shipping: 3–7 business days (additional fees may apply)
Tracking Information: Once shipped, you will receive a confirmation email containing a tracking number.
Note: Delays may occur due to customs procedures or carrier-specific issues.

4. Shipping Responsibilities

Delays: We are not responsible for delays caused by factors outside of our control, such as weather, customs, or strikes.
Transfer of Risk: Ownership and the risk of loss or damage to the product transfer to the customer at the time the item is handed over to the shipping carrier.
Accuracy of Information: It is the customer's responsibility to provide an accurate shipping address. Any costs for redelivery due to incorrect address information will be borne by the customer.

5. Customs and Taxes (For International Shipping)

Customs duties, import taxes, and other fees are the sole responsibility of the customer.
These charges may be billed directly to you by the shipping carrier or customs authorities.
The Company is not responsible for these costs.

6. Resolving Shipping Issues

Lost Shipments: Please contact us promptly at contact@merotec.me.
Damaged Shipments: Contact us within 7 days of arrival with photos of the damage. We will assist with the return or exchange process (see our Return Policy for details).
Address Changes: Any changes requested after shipment are subject to the carrier's policy. Please notify us as early as possible if a change is needed.

7. Returns and Exchanges

Returns and exchanges are handled in accordance with our Return Policy.
Condition: Items must be unused and in their original packaging.
Return Shipping: Costs are the responsibility of the customer, except in cases of product defects or Company error.
International Returns: Additional shipping fees or duties may apply.

8. Changes to the Shipping Policy

We reserve the right to update this policy at any time. Updates will be posted on our website and notified in accordance with applicable laws. Continued use of our Service after changes are made constitutes acceptance of the new policy.

9. Contact Information

For questions or issues regarding shipping, please contact:

Sato Shoten (Merotec Official Online Store)

Email: contact@merotec.me
Address: 1-3-16 Nihonbashi Horidomecho, Chuo-ku, Tokyo 103-0012, Japan
Phone: +81-3-6824-7308

Important Notes:

This policy is applied in conjunction with our Terms of Service and Privacy Policy. In the event of a conflict, this policy shall take precedence regarding shipping matters.
As our Service is hosted by Shopify, personal information related to the shipping process may be shared with Shopify and relevant third parties. Please refer to our Privacy Policy for details.